Exchange or Returns of merchandise:
Please email firstname.lastname@example.org for an RMA # and instructions. We will reply with a personal response specific to your request within 1 - 3 business days.
Approved exchanges and returns must be received within 15 days from receipt in brand new, perfect condition (fur and odor free) with all manufacturer's tags still attached.
If original tags are not attached, a refund cannot be granted and merchandise will be donated to a local shelter or rescue in your name.
FREE SHIPPING Offers: If any part of the order is returned, originally shipping costs will be deducted before credit is posted.
EXCEPTIONS - Merchandise that is final sale + not eligible for return or exchange.
Personalized items; all dog beds & linens (mattresses, blankets, dog pillows, mats etc) as well as, upholstered furniture; dog carriers; food & treats; dog breed items; unwrapped toys; custom made to order merchandise, clearance, special offer merchandise. final sale and seasonal/holiday merchandise. Sorry, no exceptions can be made unless pre-arranged. Please read product details carefully and contact us prior to placing your order if you have any questions. We are happy to assist you with selecting the proper size and product.
Customers are responsible for original shipping and return shipping costs.